Hospital Service Plan
Multi-modality coverage, 24/7 hotline, parts triage, and on-site FSE escalation for equipment that cannot sit idle.
Services & Support
Pick the service plan that fits your facility.
Hospitals, ASCs, imaging centers, dental clinics, and home-health agencies each get a different service profile from Steris, with plain-English coverage notes and practical escalation paths.
Ambulatory Surgical Center Plan
Pre-shift PM windows, sterile reprocessing workflow reviews, weekend response options, and loaner guidance.
Dental Clinic Plan
Autoclave cycle documentation, staff refreshers, pouch inventory planning, and treatment-room downtime protection.
Specialty Clinic Plan
Annual calibration, IFU refresh, accessories review, and patient throughput planning for smaller teams.
Home Health Agency Plan
Remote monitoring uplink checks, patient-side troubleshooting scripts, and caregiver training support.
Skilled Nursing & LTC Plan
Fleet inspections, infection-control bundles, and simplified staff handoffs for high-turnover environments.
Common questions from biomed and supply chain teams
Do you support our existing biomed team or replace them?
We augment. Steris can co-own Tier 2-3 escalations while your in-house team keeps daily checks, asset records, and first-line communication.
How do you handle FDA recalls on our installed base?
UDI-driven recall sweeps can be initiated quickly, with affected assets flagged for quarantine, service review, or customer notification.
Will you work with our existing CMMS?
Yes. Steris can align PM records and service tickets with common CMMS workflows such as Nuvolo, Maximo, or Connectiv exports.
What's covered under HIPAA BAA when you remote into our equipment?
A BAA is executed before remote support that may touch PHI. Service logs are scoped to equipment events and access records.
Without a service plan
- 4-6h MTTR average for urgent assets
- Lost procedure or room revenue during escalation
- Recall response depends on manual spreadsheets
With Steris plan
- <2h triage target for critical calls
- Parts and loaner paths defined before failure
- Recall response guided by asset and UDI records
Tell us your facility type. We will send a tailored service plan.
Share your installed base, coverage concerns, and preferred response model so Steris can map a support profile around your team.